GateSync — a product of Empro (empro.biz)
Effective Date: February 8, 2026 | Last Updated: February 8, 2026
This Privacy Policy describes how Empro ("Company," "we," "us," "our"), operating the GateSync platform ("Service"), collects, uses, stores, shares, and protects information obtained from and about users of the Service. This Policy applies to all individuals who interact with the Service, including community administrators, security personnel, residents, visitors, demo users, and trial users.
By accessing or using the Service in any capacity — including creating an account, accessing a demo, starting a trial, or being registered as a resident or contact by a community administrator — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
This Privacy Policy is incorporated into and subject to our Terms and Conditions.
We collect information that you or your community administrator provide when registering for or using the Service, including:
When you use the Service, we automatically collect certain technical and usage information, including:
We may receive information from third-party services integrated with the Service, including:
We use the information we collect for the following purposes:
| Purpose | Examples |
|---|---|
| Service Delivery | Processing visitor check-ins, sending SMS notifications, displaying guard dashboard data, managing allow-lists, generating gate activity reports. |
| Account Management | Creating and managing your account, processing payments, providing customer support, communicating about your subscription. |
| Service Improvement | Analyzing usage patterns, identifying bugs and performance issues, developing new features, conducting internal research and analytics. |
| Communications | Sending transactional SMS messages (visitor arrivals, access requests), service announcements, billing notices, and system alerts. |
| Security and Fraud Prevention | Detecting and preventing unauthorized access, monitoring for abuse or misuse, enforcing our Terms and Conditions. |
| Legal Compliance | Complying with applicable laws, responding to lawful requests from government authorities, enforcing our legal rights. |
| Aggregated Analytics | Creating anonymized, aggregated datasets for benchmarking, research, marketing, and product development. Such data does not identify any individual. |
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party service providers who assist us in operating the Service, including:
These providers are contractually obligated to use your information only to provide services to us and in accordance with this Policy.
The Service is designed to share certain information within the context of a community's operations:
We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to an emergency.
If Empro is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transition, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service of any change in ownership or uses of your personal information.
We may share aggregated, anonymized, or de-identified data with third parties for any purpose, including research, analytics, marketing, and industry benchmarking. This data cannot reasonably be used to identify any individual.
The Service sends the following types of SMS messages to phone numbers registered within the system:
By using the Service or by having your phone number registered in the Service by your community administrator, you consent to receive SMS messages as described above. Community administrators are responsible for informing residents that their phone numbers will be used for SMS-based visitor management through GateSync and for obtaining appropriate consent before registering resident phone numbers.
You may opt out of receiving SMS messages by contacting your community administrator and requesting removal of your phone number from the system. You may also reply STOP to any SMS message received from the Service. Please note that opting out will prevent the Service from sending you visitor notifications and access approval requests, which may affect your ability to manage visitor access to your community. We are not responsible for any consequences resulting from your opt-out.
Standard message and data rates from your mobile carrier may apply. We are not responsible for any charges incurred from SMS messages sent through the Service.
SMS message logs (including message content, sender/recipient phone numbers, timestamps, and delivery status) are retained as part of gate activity records. See Section 6 for data retention details.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect the information we collect. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You acknowledge that you provide information at your own risk, and we are not responsible for any unauthorized access, loss, or disclosure of your data that occurs despite our commercially reasonable security measures.
We retain your information for as long as your account is active or as needed to provide the Service. Gate activity logs, visitor records, SMS logs, and allow-list data are retained for the duration of your subscription and for a reasonable period thereafter for our legitimate business purposes.
Following account termination or expiration, we may retain your data for up to twelve (12) months for the following purposes: compliance with legal obligations, resolution of disputes, enforcement of our agreements, internal analytics (in anonymized form), and business continuity. After this retention period, we will delete or anonymize your data, except where a longer retention period is required or permitted by law.
Data from demo sessions may be purged automatically at regular intervals (typically daily). Data from trial accounts may be deleted within 14 days of trial expiration if a paid subscription is not activated. We are not obligated to retain or provide copies of demo or trial data.
Residual copies of data may remain in backup systems for a limited period after deletion from primary systems. Backup data is subject to the same security protections as primary data.
We use cookies and similar technologies for the following purposes:
Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impair your ability to use certain features of the Service. By continuing to use the Service with cookies enabled, you consent to our use of cookies as described in this Policy.
You may access and update your account information at any time by logging into your account. For information you cannot update directly, contact us at privacy@empro.biz.
You may request deletion of your personal information by contacting us at privacy@empro.biz. We will process your request within 45 days, subject to any legal obligations that require us to retain certain data. Please note that deletion of your data may render the Service inoperable for your community, and we are not responsible for any consequences of data deletion requested by you.
Upon written request, we will provide you with a copy of your personal information in a commonly used, machine-readable format within 45 days. This right applies only to personal information you have provided directly to us.
If you are a resident or visitor whose information has been entered into the Service by a community administrator, please direct any privacy inquiries or data requests to your community management office. We will cooperate with community administrators to fulfill valid data subject requests.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we share it.
You have the right to request that we delete your personal information, subject to certain exceptions (such as data needed to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech).
You have the right to request that we correct inaccurate personal information.
We do not sell personal information as defined under the CCPA/CPRA. We do not share personal information for cross-context behavioral advertising.
We will not discriminate against you for exercising your CCPA/CPRA rights.
To exercise your California privacy rights, contact us at privacy@empro.biz with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days.
In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:
| Category | Collected | Disclosed to Service Providers |
|---|---|---|
| Identifiers (name, email, phone number, IP address) | Yes | Yes |
| Commercial Information (subscription and billing records) | Yes | Yes |
| Internet/Electronic Activity (usage data, log data) | Yes | Yes |
| Geolocation Data (IP-based approximate location) | Yes | Yes |
| Professional/Employment Information (security guard roles) | Yes | Yes |
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child under 18 has provided us with personal information, please contact us at privacy@empro.biz.
The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Service.
The Service is operated from the United States. If you access the Service from outside the United States, be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to such transfer, storage, and processing.
We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. We will post the updated Privacy Policy on the Service with an updated "Last Updated" date. Changes are effective immediately upon posting. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Privacy Policy. We encourage you to review this Policy periodically. For material changes, we will make reasonable efforts to provide notice via email or prominent notice on the Service.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Empro
Privacy Inquiries: privacy@empro.biz
General Contact: legal@empro.biz
Website: empro.biz